FAQs

WHAT SIZE SHOULD I ORDER?
We have fit guides that will assist you in determining your correct size - UBU Fit Guide and Thaikila Size Guide. The relevant guide will be linked on each product page.

DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. For full details on our shipping policy, please click here.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. The delivery time-frame depends on the shipping method selected at checkout. Click for full Shipping Policy details.

HOW DO I TRACK MY ORDER?
Once your order is dispatched, you will receive an email that will include your tracking number. Click for full Shipping Policy details.

DO I NEED TO SIGN FOR MY ORDER WHEN IT ARRIVES?
Depending on the shipping method selected, you may be required to sign for your delivery. Please ensure you provide a delivery address that is attended during business hours.

HOW MUCH DOES SHIPPING COST?
Click for full Shipping Policy details.

DO I HAVE TO PAY FOR TAXES AND/OR DUTIES?
Yes, you are liable for any import customs duties or taxes that are applicable to your order, determined by your local customs authority. Please check with your local customs authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country. Customs duties or taxes are not payable by UBU Boutique.

WHERE DO I ENTER MY DISCOUNT CODE?
You can enter your promotion/discount code at the checkout page.

HOW CAN I CONTACT YOU?
All of our contact details can be found on our Contact page.

IS IT SAFE TO PURCHASE FROM AN ONLINE STORE?
At UBU Boutique, your personal online security is very important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information. All orders are processed through a secure checkout system.  For more information, please see our Privacy Policy.

WHAT PAYMENT OPTIONS DOES UBU ACCEPT?
We accept Visa, MasterCard and payments via our integrated checkout & Paypal.

WHAT IS UBU'S RETURN POLICY?
Please see our Returns page for full details.

HOW DO I RETURN MY ITEM?
Please see our Returns page for full details.

WHAT DO I DO IF I RECEIVE A DAMAGED ITEM?
Our staff check all products for defaults at production and again, before we ship to you. However, if your item arrives faulty or damaged, please email us at  info@ububoutique.com and we will review the matter promptly.

HOW DO I CARE FOR MY SWIMWEAR?
Please read our Swimwear Care guide for full details.

 

Still got a question? Contact us.

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