At UBU, we always want you to love your purchases from us. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or store credit, once the requirements below are met. We do not offer refunds at this time.
* Please note we do not offer refunds and the purchase on all sale items is final.
- All exchanges/store credit requests must be made via email prior to returning. Items received without prior agreement will not be accepted.
- Merchandise must be returned within 10 days of receipt of your purchase.
- The product must be in original condition and not be worn, washed or otherwise used.
- All swimwear products must come back with tags and hygiene liner intact.
- Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done
- For Turkish Towels & accessories, items must have their tags, not be washed or otherwise used.
- Original shipping charges are non-refundable.
To initiate an exchange or return for credit, please email firstname.lastname@example.org to make arrangements.
* We do not accept returns that were not approved by email beforehand. All Sale items are final and store credit must be used within 60 days.